Refund Policy

At StudyShark, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy explains our refund terms and the process for requesting a refund.

1. Eligibility for Refunds

1.1 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund if they:

• Request a refund within 14 days of their initial subscription purchase
• Are first-time subscribers to StudyShark
• Have not previously received a refund from StudyShark

1.2 Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Renewal charges for existing subscriptions (see Subscription Renewals below)
• Requests made more than 14 days after the initial subscription date
• Partial refunds for unused portions of a subscription period
• Accounts that have been suspended or terminated for violating our Terms of Service
• Promotional or discounted subscriptions obtained through special offers or third-party partnerships (unless otherwise stated)
• Gift subscriptions or prepaid subscriptions purchased by a third party

2. Subscription Renewals

All subscriptions automatically renew at the end of each billing period (monthly or annually) unless canceled before the renewal date. Important points about renewals:

• No refunds on renewal charges: Once your subscription renews, that renewal charge is non-refundable
• Cancel anytime: You can cancel your subscription at any time to prevent future renewals
• Access until period ends: When you cancel, you retain access until the end of your current billing period
• Renewal reminders: We send email reminders before your subscription renews

3. How to Request a Refund

To request a refund under our 14-day money-back guarantee, please follow these steps:

4. Refund Processing Time

After your refund is approved and processed:

• Credit/Debit Cards: 5-10 business days for the refund to appear in your account
• PayPal: 3-5 business days
• Other Payment Methods: Processing time varies by provider

Note: The exact timing depends on your financial institution's processing schedule. If you don't see the refund after the expected timeframe, please check with your bank or payment provider first, then contact us if needed.

5. Account Access After Refund

Once a refund is processed:

• Your subscription will be immediately canceled
• You will lose access to premium features and content
• Your account will remain active with limited free access (if applicable)
• Your learning progress and data will be preserved for 90 days in case you decide to resubscribe

6. Special Circumstances

6.1 Technical Issues

If you experience technical problems that prevent you from using our service, please contact support immediately. We will work to resolve the issue. In cases where we cannot resolve critical technical problems within a reasonable timeframe, we may offer a pro-rated refund at our discretion.

6.2 Billing Errors

If you believe you were charged in error or charged an incorrect amount, please contact us immediately at billing@studyshark.ai. We will investigate and resolve billing errors promptly, issuing refunds where appropriate.

6.3 Unauthorized Charges

If you notice an unauthorized charge from StudyShark on your payment method, contact us immediately. We take unauthorized access seriously and will investigate and refund unauthorized charges.

7. Cancellation vs. Refund

It's important to understand the difference:

• Cancellation: Stops future billing but does not refund the current period. You retain access until the end of your paid period.
• Refund: Returns your payment and immediately ends your subscription access (only available within the 14-day guarantee period).

You can cancel your subscription anytime through your account settings or by contacting support.

8. Frequently Asked Questions

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers. Your continued use of StudyShark after changes constitutes acceptance of the updated policy.

10. Contact Us